- Developed an LLM-powered HR chatbot using Python and the OpenAI GPT API, reducing reliance on human agents by 6% and cutting average query resolution time by 40%.

- Built predictive analytics pipelines to forecast payroll anomalies and flag discrepancies before processing, improving payroll accuracy and reducing manual review overhead.

- Architected and maintained a cloud-native web application using Next.js and AWS, serving as the primary digital touchpoint for the business.

- Improved page load performance by 20% through an SEO-optimised Next.js application leveraging Server Components.

- Implemented and maintained a CI/CD pipeline for AWS EC2 deployments, reducing release cycle time by 70%.

- Enhanced client websites by debugging code, implementing microservices architecture, and optimizing API performance, improving user satisfaction by 8% based on survey feedback.

- Collaborated with cross-functional teams in Agile sprints to gather requirements, design RESTful APIs, and deliver features aligned with client specifications.

- Conducted white-box and black-box testing, improved defect resolution rates, and ensured application stability through TDD practices.

- Worked across client CMS platforms including WordPress, Shopify, OpenCart, and BigCommerce to deliver targeted feature updates and fixes.

- Analyzed sales data and market trends to inform product assortment, pricing, and promotional decisions.

- Managed stock adjustments, inventory counts, and replenishment data to maintain product availability and reduce losses.

- Tracked compliance and operational performance metrics to support safe trading, quality standards, and service improvements.